Terms & Policies
Fabssy (“we” and “us”) is the operator of (https://www.fabssy.com)
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Returns/Refund Policy
We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
Domestic Returns:
- You have 7 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase
Domestic Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. For cash on delivery orders, we can initiate refunds through PhonePe, Google Pay, or bank transfer. Please note that bank transfer refunds may take up to 7-10 days to reflect in your provided account and PhonePe or Google Pay will take 24-48 hours.
Return and Refund Policy for International Orders:
Thank you for your interest in shopping with Fabssy. We appreciate your understanding and cooperation regarding our policy for international orders. Please review the following details carefully.
International Returns:
- We regret to inform you that we do not accept returns for international orders at this time.
- Due to the logistical challenges and high shipping costs associated with international orders from our office in India, arranging a reverse pickup for returns is not feasible.
- Therefore, all international sales are considered final, and we cannot accommodate returns for reasons other than product defects or damages during transit.
International Refunds:
- Refunds for international orders are only applicable in cases where the received product is defective or damaged during transit.
- In such cases, customers may be eligible for a partial refund of 20% of the product cost through paypal if requested within 7 days of delivery.
- Please note that shipping costs are included in the product price for international orders, and the partial refund accounts for this inclusion.
3. Shipping Costs
At Fabssy, We offer Free Shipping To all our prepaid customers and for COD option, customers needs to pay some amount which will reflect at the time of checkout after selecting the COD option.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 5 – 7 days and international shipments can take upto 20 days for delivery
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 10 – 25 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service or write us to info@fabssy.com.
7. Goods & Services Tax
GST has already been applied to the price of the goods as displayed on the website
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at
https://fabssy.com/index.php/reach-us/